Membership freeze terms (English version)

As a Elixia member you can suspend your membership online via My page

"Suspension" means temporarily pausing the membership for a limited period of time.

Simplified explanation

Here is a short guide to the terms and conditions for suspending your membership. There are more details after the simplified version. 

As a ELIXIA member you can suspend their membership online via My page.

"Suspension" means temporarily pausing the membership for a limited period of time.

A monthly suspension fee is payable for ordinary suspension. No documentation is needed.

If you are in a binding period when you suspend your membership, the binding period will be extended by the number of months suspended.

Exceptions to the general terms and conditions for suspension apply in the following circumstances: Serious illness/injury, and for pregnancy (see separate section below).

You can suspend your membership for 1 or 2 upcoming months at a time. The suspension period is calculated in full calendar months, starting at the earliest from the first day of the upcoming month.

Example: You want to suspend your membership from 15 January. The first month in which you can suspend your membership will then be February.

You can renew the suspension period for an additional suspension fee of €8 per month. 

Ordinary suspension cannot be applied retroactively. 

A suspension fee of €8 per month will be added to the next invoice, where possible. The suspension fee temporarily replaces your membership fee during the suspension period.

Example: You suspend your membership for February and March. You will then pay one suspension fee per month instead of your membership fee for these two months. Your invoices will be automatically corrected afterwards, so that you are only charged with the suspension fee for these two months, and not membership fees.

If you have a serious illness or injury, or if you are pregnant, you can suspend your membership for at least 1 month and up to 12 months without paying a suspension fee if you upload relevant documentation as proof along with your request for suspension.

This request will be processed by our Member Service, which will permanently delete the documentation provided after processing the suspension request in accordance with our GDPR-certified processes.

Suspension due to illness or injury can be applied retroactively for 2 months.

Documentary proof: Relevant documentation can be a statement from a health authority/healthcare professional (e.g. doctor, physiotherapist, chiropractor) stating that you cannot train during the suspension period requested.

Important: Never attach documents that contain sensitive personal details, such as your medical history.

Your membership is automatically activated on the first day after the suspension period.

You can reactivate your membership earlier if you wish; reach out to reception at club or to member care.

Example: Let's say you have suspended your membership for the entire month of January, but you reactivate it on 14 January. The suspension fee of €8 . will be divided by 31 (the total number of days in January) and multiplied by the 14 days of suspension (which in this case gives a fee of €3.6. You will pay regular membership fees from January 15 instead.